Job Title: Quality Assurance Engineer – Burnaby, BC

Reports To: CFO, General Manager

Job Purpose
The Quality Engineer is responsible for ensuring that products and processes meet established quality standards, comply with regulatory requirements, and satisfy customer expectations. This role involves developing, implementing, and monitoring quality control processes, performing root cause analysis, and driving continuous improvement initiatives.

Duties and Responsibilities
• Develop, implement, and maintain quality control processes and procedures.
• Review and analyze data from quality reports to identify trends, potential risks, and opportunities for improvement.
• Ensure compliance with industry standards, safety regulations, and customer requirements.
• Collaborate with engineering, production, and supply chain teams to improve product quality and process efficiency.
• Investigate and resolve quality issues and implement corrective actions.
• Prepare and maintain documentation such as quality manuals, inspection reports, audit findings, and failure analysis reports (FAR).
• Train and guide production staff on quality standards and procedures.
• Perform inspections, audits, and testing to ensure product compliance with specifications.

Qualifications/Education/Skills
• Bachelor’s degree in Engineering, Manufacturing, or related field.
• Experience with incoming quality inspection and electronics manufacturing preferred.
• Experience with metal work preferred.
• Proficiency with measurement tools, including calipers, micrometers, thread gauges, and similar instruments.
• Proven experience in quality engineering, quality assurance, or related roles.
• Strong knowledge of quality standards such as ISO 9001, Six Sigma, or Lean Manufacturing.
• Proficiency in root cause analysis tools (e.g., 8D, FMEA, Fishbone diagram).
• Familiarity with statistical process control (SPC) and quality measurement tools.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Strong communication and collaboration abilities.

Additional Preferred Skills
• Internal Quality System Auditing training or certification.
• Familiarity with Jira software.
• Ability to work effectively under pressure and meet tight deadlines.
• Demonstrated ability to identify, develop, and implement best practices using lean principles.
• Excellent organizational skills.

Job Title: Inside Sales Representative/Customer Service Representative – Tokyo, Japan

Reports To: Regional Manager – APAC

Job Purpose
LUCID Vision Labs is seeking an Inside Sales Representative/Customer Service Representative to support daily operations and manage inbound sales calls, live chats, emails, and text messages on products and services. The ideal candidate will deliver exceptional customer service and collaborate with internal team members to provide the best solutions for each customer. This is an in-person position, based in our Tokyo office.

Duties and Responsibilities
• Process sales orders, RMAs and answer customer inquiries via phone and email.
• Ensure customer orders are fulfilled accurately and on time.
• Manage customer accounts and sales orders to ensure information is correct and up to date.
• Liaise with outside sales representatives to ensure customer’s needs are met.
• Manage and maintain long-term relationships with existing customers. Provide regular follow-ups to check on customer current requirements and provide information on future products.
• Manage the camera loaner inventory to help improve deal acquisition efficiency.
• Manage the customer database (CRM) to support the mining of potential customers and efficient deal acquisition. Import of key records into respective systems and maintain custom fields for various operational teams in the ERP system.
• Collaborate with channel partners to conduct activities necessary for successful deal acquisition.
• Supporting RSM/OSR with, quotes, orders, taking inbound calls and forwarding information to the corresponding OSR.
• Educate potential customers about LUCID’s innovative industrial camera technologies through informative phone calls and/or emails. Share notes with internal LUCID teams to communicate customer needs, expectations, and maintain transparency with accurate data.
• Develop new sales opportunities by distributing emails and newsletters, generate new customer leads, deliver sales pitches at trade shows, and post updates in industry media.
• Perform other administrative tasks and duties as assigned.

Qualifications/Education/Skills
• Diploma holder in Administrative, Marketing or related studies
• Minimum 2 years of customer service, inside sales or related sales position preferred.
• Machine vision experience welcome
• Previous work experience in electrical component manufacturing is a plus
• Solid experience in MS Office, CRM, and ERP systems
• Excellent communication, interpersonal and organizational skills
• Self-motivated and customer focused
• Good English verbal and written skills

Job Title: Field Applications Engineer – Americas

Reports To: General Manager, North America (Sales)

Job Purpose
The Field Applications Engineer (FAE) will apply in-depth product knowledge of LUCID Vision’s camera technologies to support sales activities at a technical and application level. The FAE will work closely with our customers to resolve technical issues, as well as interact with our sales team members to support successful sales outcomes. The FAE will be based in our headquarters in Richmond, BC, Canada. Frequent travel to customer sites is required within Canada, US, Australia, New Zealand, Germany and occasionally to South America.

Duties and Responsibilities
· Provide deep technical expertise for diverse applications such as factory automation, inspection, robotics, 3D, scientific, medical etc.
· Provide deep technical support and training to customers in their selection and use of LUCID Vision cameras to ensure a successful integration of the camera into their system.
· Provide technical leadership and guidance that focuses on design win strategies for key customer opportunities.
· Collaborate with LUCID Vision engineers and factory resources to develop and deliver technical proposals to customer’s project managers, engineering managers, system architects and design engineers.
· Create presentations and demonstration material to help showcase LUCID Vision’s products, tools, and methodologies that align with customer needs.
· Provide regular feedback to LUCID Vision’s management team and factory experts regarding customer requirements.

Qualifications/Education/Skills
· Excellent interpersonal skills, strong presentations skills and the ability to work with multiple groups
· Willingness to learn, research and engage in areas that the applicant is not familiar with
· Analytical skills to determine business prioritization and timelines with limited resources
· Willingness to travel frequently (approximately 5 months)
· BS or MS in Electrical Engineering or Computer Science or equivalent
· Min 1.5+ years of industry experience ideally with imaging, cameras, image sensors, and technical support (machine vision knowledge is a plus)
· In-depth knowledge of vision software tools for cameras designs – i.e VisionPro, Matlab, Halcon, Matrox, National Instrument, Pleora, etc.
· C, C++, C# programming skills and with Visual Studio debugging technique (OpenCL and/or Python experience is a plus)
· In-depth knowledge of Linux development environment

Job Title: Outside Sales Representative – Australia & New Zealand

Reports To: General Manager – Americas & Oceania Region

Job Purpose
This position is based in Australia, ideally in Melbourne, Sydney or the surrounding areas. The OSR, Australia & New Zealand is responsible for outside sales of LUCID Vision Labs products within the defined territory. The OSR, Australia & New Zealand will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.

Duties and Responsibilities
· Assist and educate the customer in all the technical features and benefits of our products and match them to customer requirements
· Negotiate pricing in accordance with Company policy and guidelines
· Meet or exceed sales goals be working cooperatively with the sales team and paying attention to both customer retention and new customer growth.
· Obtain guidance and input from the OSR’s to help accurately forecast future sales growth and set realistic sales targets
· Ensure that the proper customer information is entered and maintained in the CRM for internal teams to properly conduct resource planning.
· Understand and communicate the status of each customer project and ensure all internal teams involved are kept informed.
· Foster strong, trusted relationships with existing customers by traveling to customer sites and engaging in regular calls to ensure we are meeting their needs and retaining their business.
· Develop new business by attending tradeshows, make new contacts over email, and conduct product demonstrations to potential future customers.
· Provide feedback to Product Management / Engineering teams on customer requirements / feature requests and potential products that would assist in further developing Lucid Vision Labs business.
· Stay on top of industry trends to identify potential market opportunities for supporting company growth. Examples include walking a tradeshow, conducting market and technologies research, attending technical trainings.
· Collaborate with the marketing team to improve marketing materials and demonstrations based on feedback you are getting from our customers and from the market as a whole.
· Perform other related duties as required.

Qualifications/Education/Skills
· Minimum 5 years of technical sales/application background
· OEM customer management background / skills
· Conscientious and assiduous – support and commit to actions need to be taken care of.
· Knowledge of CRM systems and MS Windows programs (Office, Word, Excel, Outlook)
· Self-motivated – ability to work with minimal supervision
· Ability to travel throughout Australia & New Zealand (travel to customer meetings, tradeshows etc.)
· Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
· Post Secondary Degree (Engineering or Business)