Terms and Conditions

These Terms and Conditions apply to all products (“Product” or “Products”) supplied by LUCID Vision Labs, Inc. (“LUCID”) to purchaser of the Products (“Purchaser”). By placing a sales order with LUCID for Product (“Sales Order”) and receiving an order confirmation or an invoice (each a “Confirmation”) from LUCID, Purchaser agrees to be bound by and accepts these Terms and Conditions.

These Terms and Conditions are subject to change without prior notice at any time at LUCID’s sole discretion.

  1. PURCHASE

LUCID agrees to sell, and Purchaser agrees to purchase, the Products subject to these Terms and Conditions. LUCID will retain a security interest in all Products until payment in full for the Products, including any taxes and other expenses in connection with the sale, has been received by LUCID.

  1. PAYMENT TERMS
  • All prices for Products shall be as set forth in the Sales Order and the Confirmation for such Products. Unless otherwise specified, price is exclusive of taxes, duties and charges and Purchaser will reimburse LUCID for same.
  • All payments for Products are due thirty (30) days from the date of the Confirmation unless otherwise specified.
  • Shipment of the Products shall at all times be subject to approval by LUCID’s credit department and LUCID may at any time decline to make any shipments except upon receipt of payment in full.
  • In the event of bankruptcy or insolvency of Purchaser or in the event that a proceeding is brought by or against Purchaser under any bankruptcy or insolvency laws, LUCID shall be entitled immediately to cancel any Sales Order then outstanding.
  • LUCID reserves the right to charge an amount equal to: (i) the lower of 1.5% per month (18% per annum); or (ii) the maximum rate allowed by law on the amount of any unpaid balance calculated from the date that payment is due until the date that payment is received in full by LUCID.
  1. DELIVERY, TITLE AND RISK OF LOSS

Unless otherwise mutually agreed by LUCID and Purchaser, LUCID shall, in its sole discretion, determine the time, route and carrier of all shipments of Products.

Delivery of Products is deemed complete upon delivery to Purchaser’s designated receiving location. If Purchaser is unable or unwilling to accept physical delivery at the time specified, LUCID may store Products at Purchaser’s cost and delivery of such Products shall be deemed complete as of the date of storage. Unless otherwise specified in writing, risk of loss or damage to the Products including any repaired or replaced items passes to Purchaser upon delivery by LUCID.

  1. WARRANTY

With regard to Products or parts of the Products manufactured by LUCID (“LUCID Products”), such LUCID Products have a three (3) year limited warranty for parts and labour on material and manufacturing defects subject to the following:

  • LUCID shall only honour the warranty to the original Purchaser of the LUCID Products and the warranty shall be void if claimant is different from original Purchaser as recorded in LUCID’s records.
  • The warranty shall be void if the LUCID Products are modified to a state, for a purpose or in any other manner whatsoever for which the LUCID Products were not intended.
  • The warranty shall not cover any damage caused by misuse, failure to observe instructions for operation and maintenance of the LUCID Products or by operating the LUCID Products beyond the operating specifications.

With regard to Products or parts of the Products manufactured by a third party (“Third Party Products”), such Third Party Products are not covered by the above warranty in this Section 4. For the avoidance of doubt, LUCID makes no representations, conditions or warranties with respect to any Third Party Products, including any condition or warranty of merchantability; (b) condition or warranty of fitness for a particular purpose; (c) condition or warranty of title; or (d) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade or otherwise.

  1. NO OTHER WARRANTIES

LUCID MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, RELATING TO THE PRODUCTS OTHER THAN THOSE EXPRESSLY SET OUT HEREIN.

  1. SHIPPING:

LUCID uses FedEX® for all product shipments. Regardless of product quantity, size, or weight, LUCID charges a flat fee for each online order. Please note that LUCID is not responsible for any currency exchange costs or duty/import/taxes/customs charges you may incur outside of the total value listed on the final payment page.

Shipping to:Cost:Description:
USA$50 USD FlatFedEx International Priority®
10:30 a.m. next business day to many locations in the U.S. 1 to 3 business days
Canada$50 USD FlatFedEx Priority Overnight®
Next business day to most metropolitan areas. 2 to 3 business days to other areas
Australia & New Zeland$100 USD FlatFedEx International Priority®
1 to 3 business days
European Union CountriesOnline webstore orders: 45€ EURO Flat
All other orders: 80€ EURO Flat
FedEx International Priority DirectDistribution®
3 to 5 business days
Israel, Turkey, None-EU Countries$100 USD FlatFedEx International Priority®
1 to 3 business days
  1. US IMPORT TARIFF / DUTY

U.S. Customs and Border Protection (CBP) administers the collection of tariffs / duties at U.S. ports of entry according to rules and regulations prescribed by the U.S. Secretary of the Treasury. Certain products purchased on thinklucid.com (see list below) are subject to a 25% U.S. import duty. Instead of having CBP hold and delay your shipment at a U.S. port of entry, which will only be released until the customer pays the duty to CBP, LUCID collects this duty at the time of purchase (during online checkout). Because this duty is already paid online, online orders being shipped into the U.S. will not be held or suffer delays associated with duty payment at the border.

Products subject to US tariff:

Part NumberDescriptionCountry of OriginUS Import Tariff Duty
CAB-IR-2Mix Industrial to RJ45 Cat 6a Ethernet Cable 2mChina25%
CAB-IR-5Mix Industrial to RJ45 Cat 6a Ethernet Cable 5mChina25%
CAB-MR-15MM12-RJ45 CAT6A Ethernet IP67 Cable 15MChina25%
CAB-MR-15M-RA1M12-RJ45 CAT6A Ethernet IP67 Cable 15M (Type 1 RA)China25%
CAB-MR-15M-RA2M12-RJ45 CAT6A Ethernet IP67 Cable 15M (Type 2 RA)China25%
CAB-MR-15M-RA3M12-RJ45 CAT6A Ethernet IP67 Cable 15M (Type 3 RA)China25%
CAB-MR-15M-RA4M12-RJ45 CAT6A Ethernet IP67 Cable 15M (Type 4 RA)China25%
CAB-MR-25M-RA2M12-RJ45 CAT6A Ethernet IP67 Cable 25M (Type 2 RA)China25%
CAB-MR-2MM12-RJ45 CAT6A Ethernet IP67 Cable 2MChina25%
CAB-MR-5MM12-RJ45 CAT6A Ethernet IP67 Cable 5MChina25%
CAB-MR-5M-RA1M12-RJ45 CAT6A Ethernet IP67 Cable 5M (Type 1 RA)China25%
CAB-MR-5M-RA2M12-RJ45 CAT6A Ethernet IP67 Cable 5M (Type 2 RA)China25%
CAB-MR-5M-RA3M12-RJ45 CAT6A Ethernet IP67 Cable 5M (Type 3 RA)China25%
CAB-MR-5M-RA4M12-RJ45 CAT6A Ethernet IP67 Cable 5M (Type 4 RA)China25%
CAB-RR-2MStarTech Cat 6a Ethernet STP Patch Cable 2m/7ftChina25%
CAB-RR-5MStarTech Cat 6a Ethernet STP Patch Cable 4.5m/15ftChina25%
EOC0060EO C Series Lens 1/1.8″ 6mmChina25%
EOC0085EO C Series Lens 2/3″ 8.5mmChina25%
EOC0120EO C Series Lens 2/3″ 12mmChina25%
EOC0160EO C Series Lens 2/3″ 16mmChina25%
EOC0250EO C Series Lens 2/3″ 25mmChina25%
EOC0350EO C Series Lens 2/3″ 35mmChina25%
EOC0500EO C Series Lens 2/3″ 50mmChina25%
EOCA1000EO CA Series TFL-Mount Lens APS-C 100mmChina25%
EOCA500EO CA Series TFL-Mount Lens APS-C 50mmChina25%
EOCA750EO CA Series TFL-Mount Lens APS-C 75mmChina25%
EOHP120EO HP Series Lens 1.1″ 12mmChina25%
EOHP160EO HP Series Lens 1.1″ 16mmChina25%
EOHP250EO HP Series Lens 1.1″ 25mmChina25%
EOHP350EO HP Series Lens 1.1″ 35mmChina25%
EOHP500EO HP Series Lens 1.1″ 50mmChina25%
EOUC040EO UC Series Lens 1/2″ 4mmChina25%
EOUC060EO UC Series Lens 1/2″ 6mmChina25%
EOUC080EO UC Series Lens 1/2″ 8mm (33-302)China25%
EOUC080-2EO UC Series Lens 1/2″ 8mm (33-307)China25%
EOUC120EO UC Series Lens 1/1.8″ 12mmChina25%
EOUC160EO UC Series Lens 1/1.8″ 16mmChina25%
EOUC250EO UC Series Lens 1/1.8″ 25mmChina25%
FC060-5MFUJINON HF6XA-5M C-Mount Lens 2/3″ 6mm f/1.9China25%
FC080-5MFUJINON HF8XA-5M C-Mount Lens 2/3″ 8mm f/1.6China25%
FC120-5MFUJINON HF12XA-5M C-Mount Lens 2/3″ 12mm f/1.6China25%
FC160-5MFUJINON HF16XA-5M C-Mount Lens 2/3″ 16mm f/1.6China25%
FC250-5MFUJINON HF25XA-5M C-Mount Lens 2/3″ 25mm f/1.6China25%
FCZ080FUJINON CF8ZA-1S C-Mount Lens 1.1″ 8mm f/1.8China25%
FCZ120FUJINON CF12ZA-1S C-Mount Lens 1.1″ 12mm f/1.8China25%
FCZ160FUJINON CF16ZA-1S C-Mount Lens 1.1″ 16mm f/1.8China25%
FCZ250FUJINON CF25ZA-1S C-Mount Lens 1.1″ 25mm f/1.8China25%
FCZ350FUJINON CF35ZA-1S C-Mount Lens 1.1″ 35mm f/1.8China25%
FCZ500FUJINON CF50ZA-1S C-Mount Lens 1.1″ 50mm f/2.4China25%
GPIO-M8M8 GPIO 8-pin IP67 Male-Open Cable 1MChina25%
GPIO-M8-15MM8 GPIO 8-pin IP67 Male-Open Cable 15MChina25%
GPIO-M8-15M-RA1M8 GPIO 8-pin IP67 Male-Open Cable 15M (Type 1 RA)China25%
GPIO-M8-15M-RA2M8 GPIO 8-pin IP67 Male-Open Cable 15M (Type 2 RA)China25%
GPIO-M8-15M-RA3M8 GPIO 8-pin IP67 Male-Open Cable 15M (Type 3 RA)China25%
GPIO-M8-25M-RA2M8 GPIO 8-pin IP67 Male-Open Cable 25M (Type 2 RA)China25%
GPIO-M8-5MM8 GPIO 8-pin IP67 Male-Open Cable 5MChina25%
GPIO-M8-5M-RA1M8 GPIO 8-pin IP67 Male-Open Cable 5M (Type 1 RA)China25%
GPIO-M8-5M-RA2M8 GPIO 8-pin IP67 Male-Open Cable 5M (Type 2 RA)China25%
GPIO-M8-5M-RA3M8 GPIO 8-pin IP67 Male-Open Cable 5M (Type 3 RA)China25%
PCIE-ETH1Intel Gigabit CT Desktop Adapter (Non-PoE)China25%
PCIE-POE2ADLINK 2-CH PCIe GigE Vision PoE+ CardChina25%
PCIE-POE4ADLINK 4-CH PCIe GigE Vision PoE+ CardChina25%
POEPTP-Link TL-POE1505 IEEE 802.3AF PoE InjectorChina25%
POEP-PTProcet 10G 60W 802.3BZ POE++ Injector w/ NA PlugChina25%
POEP-PTEUProcet 10G 60W 802.3BZ POE++ Injector w/ EU PlugChina25%
ADA-C-SC-Mount to S-Mount AdapterChina25%
M8P-EU1M8 GPIO AC Adapter Power Supply 18V 3.62A Output (EU Plug)China25%
M8P-US1M8 GPIO AC Adapter Power Supply 18V 3.62A Output (US Plug)China25%
POEP-PHEUPhihong PoE Injector 19.6W 56V Desktop w/ EU PlugChina25%
POEP-PHUKPhihong PoE Injector 19.6W 56V Desktop w/ UK PlugChina25%
PHX-TRTripod Adapter For Phoenix/Triton CameraChina25%
  1. RETURNS:

Returns of the Products are only accepted within 15 days from the shipping date and subject to the following limitations:

  • Returns shall only be accepted for Products that remain in “as new” condition, free of visible scratches, markings or other defects and must be returned with the original purchase invoice, all components and packaging materials.
  • Returns shall not be accepted if Products have been modified to a state, for a purpose or in any other manner whatsoever for which the Products were not intended.
  • Returns are limited to one (1) unit of a particular Product per Sales Order. By way of example and for greater certainty, if Purchaser orders 10 units of a particular Product in a Sales Order, LUCID will only accept, subject to the other requirements of this section 6, a return of one (1) unit of such Product.

If LUCID determines that an item is returnable, LUCID reserves the right to charge a restocking fee which shall vary depending on the state of the Products’ condition, packaging and value. The minimum restocking fee is 15%.

All returns must be pre-authorized and accompanied by a Return Merchandise Authorization (“RMA”) issued by LUCID. In order to obtain an RMA, please contact support@thinklucid.com. All Products returned without an RMA shall be rejected and shipped back to the address of origin.

Purchaser shall be responsible for the payment of any shipping and handling fees in connection with the return of any Products.

  1. BACKORDERS:

If a Product is currently out of stock a “backorder” notice will be displayed on the Product web page and shopping cart. Backordered items usually have an additional lead time of 5 – 10 extra business days. However, for some Products it can take longer. If this is the case, LUCID will contact the Purchaser with the estimated shipment date and ask for further confirmation for the online Sales Order. If the Sales Order includes both “in stock” and “backordered” Products LUCID will wait until the entire Sales Order is complete before shipping. Contact LUCID to have “in stock” Products shipped immediately when both “in stock” and “backordered” Products are purchased together. Please note that splitting the Sales Order into multiple shipments will incur extra shipping charges.

The thinklucid.com inventory is updated every hour and can fluctuate throughout the day, so a Product indicated as “in stock” when a Purchaser places an online Sales Order could potentially be out of stock by the time checkout is completed. If this happens, LUCID will contact the Purchaser by email immediately to notify that the Sales Order will be placed on backorder along with the estimated shipment date. The email will also provide the Purchaser with information on how to cancel the Sales Order if the Purchaser would prefer not to wait for the Products to be in stock again.

When ordering a backorder item online by credit card, LUCID will preauthorize your credit card payment however we will not charge your credit card until your order is ready to ship. If you feel you credit card has been charged by mistake please contact us.

  1. REPAIRS:

Any labour, parts or materials required for repairs as a result of accidents, improper adjustments, maintenance or operation, or normal wear, or that are otherwise not covered by warranty, shall be charged to Purchaser at LUCID’s regular rates.

All repairs must be pre-authorized and accompanied by a repair RMA. In order to obtain a repair RMA, please contact support@thinklucid.com.  All products without a return RMA shall be rejected and shipped back to the address of origin. Purchaser is responsible for the payment of any shipping and handling fees in connection with the delivery of any Product back to LUCID for repairs.

LUCID shall be responsible for the payment of any shipping and handling fees in connection with the delivery of any repaired Product back to the Purchaser.

  1. PURCHASER LIABILITY:

PURCHASER IS SOLELY RESPONSIBLE FOR AND SHALL INDEMNIFY LUCID, THE MANUFACTURER AND THEIR RESPECTIVE AFFILIATES, AGENTS, DIRECTORS, OFFICERS, EMPLOYEES AND ASSIGNS FROM ANY AND ALL LOSS, DAMAGE OR LIABILITY ARISING FROM OR RELATED TO (A) THE PRODUCTION OF ANY GOODS OR SERVICES USING THE PRODUCTS, OR (B) ANY PERSONAL INJURIES (INCLUDING DEATH) OR PROPERTY DAMAGE SUFFERED BY ANY PERSON RELATED TO THE OPERATION, HANDLING OR TRANSPORTATION OF THE PRODUCTS.

  1. LUCID LIABILITY:

NEITHER LUCID NOR ITS AFFILIATES, AGENTS, DIRECTORS, OFFICERS, EMPLOYEES OR ASSIGNS SHALL BE LIABLE FOR ANY DAMAGE ARISING FROM OR RELATED TO ANY DEFECTS IN THE PRODUCTS, ANY LOSS OF TIME INCURRED AS A RESULT OF SUCH DEFECTS OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT, OVERHEAD COSTS, INJURY TO REPUTATION OR LOSS OF CUSTOMERS. WITHOUT LIMITING THE FOREGOING, LUCID’S AGGREGATE LIABILITY TO PURCHASER FOR ANY CLAIM WHATSOEVER ARISING FROM OR RELATED TO THIS SALES AGREEMENT SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCTS INVOLVED IN SUCH A CLAIM, REGARDLESS OF THE NATURE OF THE CLAIM, WHETHER IN CONTRACT, TORT, WARRANTY, OR OTHERWISE.

  1. FORCE MAJEURE:

LUCID is not responsible or liable for failure to deliver the Products because of strikes, lockouts, accidents, fire, delays in manufacture or transportation, acts of God, embargoes, government action or any other cause beyond the control of LUCID.

  1. ENTIRE AGREEMENT:

This Sales Agreement, including these Terms and Conditions, constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral, with respect to the subject matter hereof.

We reserve the right to refuse service, terminate any sales agreements, or cancel orders to anyone for any reason at any time.

  1. FURTHER ASSURANCES 

Purchase shall execute and deliver such further documents, and carry out such further acts, as may be reasonable requested by LUCID to evidence or give effect to the terms of this Sales Agreement.

  1. GOVERNING LAW:

This Sales Agreement shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the laws of Canada in force therein, without regard to any conflict of laws rules.