Be Inspired. Think LUCID.

LUCID Vision Labs is filled with talented, passionate, and inspiring people. But what makes us special is a work environment that is truly humble. We promote collaborative teamwork where respect, trust, communication, and commitment are key elements.

View current job postings.

Envision

Every achievement big or small starts off with a vision. We all have our visions and try different things to turn our visions into reality. It is a way of seeing the invisible and acting on insight. Innovation doesn’t start with just an idea, it’s a mindset of seeing what’s possible.

Inspire

We look inside and outside for inspiration. We recognize that in order to make positive changes in the world we have to start with ourselves. We believe that each and every one of us has something to offer that brings immense value to our culture and the spirit of our organization.

Empower

Empowerment helps us sustain a mindset and emotional state that allows us to keep on going, in the face of setbacks or adversity. We focus on solutions, not problems. We focus on what is at the end of the line, not on what we have to go through before we get to the end of the line.

Transform

We put into practice what we’ve learned, use the excitement that we get from envisioning, use the empowerment we developed, and then take action to continuously improve and excel.  Whatever we have to do to turn our vision into a reality, we do it with the right attitude and in the spirit of excellence.

Interested in joining LUCID? We are always looking for new talent!

Email us at careers@thinklucid.com

Learn more about us.

Current Positions

LUCID Vision Labs Inc. is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We offer a highly competitive salary, RRSP matching, flexible work schedule, casual dress, dental care, vision care, extended health care, employee wellness program, life insurance, disability insurance, on-site parking and paid time off. We thank all applicants who apply; however only those selected for consideration will be contacted.

Job Title: Application Engineer

Reports To: Application Engineer Manager

Job Purpose
Together with the Engineering teams, Product Management team and the Sales and Marketing teams, the Application Engineer will set the course for the product success and ensure a positive customer experience. The Application Engineer will advise and support LUCID customers in all technical questions about LUCID products, understand specific customer requirements to help provide service-oriented examples and solutions, and will establish the important interface between our development, product management, sales and the customer.

Duties and Responsibilities
• Assist customers in troubleshooting complex technical issues and provide deep product support, application support, and 3rd party knowledge during product integration.
• Understand the customer relationship which includes learning their usage scenario, taking requirements, and translating to application-based solutions, or feature requests when necessary.
• Write application-focused App Notes and KBs based on customer feedback and noteworthy product features.
• Coordinate with Engineering team to reproduce, diagnose, and resolve technical issues and feature requests.
• Work with the Sales team to ensure the customer’s experience is positive in all stages of the Sales process.
• Create and maintain Tech Ref Manuals documentation.
• Verify upcoming software and firmware releases for feature updates and bug fixes, then follow up with customers accordingly.
• Work closely with Product Management and Product Marketing teams to identify areas of product improvement.
• Issue RMAs for defective and failed product for repair, replacement, and return.

Qualification/Education/Skills
A post-secondary degree or corresponding education/training with focus on electrical engineering, electronics, computer science, or similar
• 2+ years of industry experience with imaging, cameras, image sensors, and technical support
• C, C++, C# programming skills and with Visual Studio debugging techniques
• Familiar with Linux development environments
• Industry knowledge in the field of machine vision is an asset
• Sales affinity and experience in working with customers
• A precise, independent, systematic, and solution-oriented approach is one of your personal strengths
• Solid MS Office skills
• Good team work ethic, outspoken with an ability to learn
• Fluent and professional English verbal and written communication skills

Job Title: Technical Sales Representative

Reports To: APAC Regional Manager

Job Purpose
In keeping the Company’s mission and values, the Technical Sales Representative will be based in Seoul or suburb of Seoul, Korea. The Technical Sales Rep will be responsible to conduct customer visits, engage with direct sales transactions, and establish/maintain professional relationship with distributors. This role will need to provide engineering and technical support to customers and to ensure a successful integration of LUCID Vision cameras in the clients’ environment. The successful candidate will need to possess strong interpersonal and communication skills in assistance to the day-to-day sales support and project management responsibilities.

Duties and Responsibilities
• Evaluate new technologies, products and explain complex technical information to customers and distributors in an easy-to-understand manner.
• Conduct technical seminar/webinar to promote LUCID’s product and technology.
• Localize marketing materials for product promotion (i.e., datasheet, newsletter, video).
• Run a booth and lead promotions at local trade shows and generate leads and opportunities.
• Ensure the sales targets are consistently met by working cooperatively with the sales and marketing teams, and distribution partners.
• Visit customers to understand technical needs and suggest appropriate products and technologies.
• Input accurate contact/account information and detailed interaction records into company CRM.
• Follow pricing strategy specified by supervisor to maintain company margin goals.
• Follow up with customers and resolve any issues that may arise.
• Troubleshoot technical issues collaboratively with support engineers.
• Compile proposals and reports related to technical products.
• Visit Japan office for technical training and process support tickets.
• Perform work between work from home vs. office work will be discussed.

Qualification/Education/Skills
• 2+ years of engineering and/or technical support experience
• Experience in software coding (i.e. C++/C#/Python)
• Networking knowledge or experience is advantageous
• Read and write English in business level is required and be able to converse fluently
• Strong interpersonal and communication skills
• Willing to travel for customer meetings throughout Korea and frequent travel to Japan office for follow up meetings, technical training, and strategic discussions
• Self-motivated and ability to succeed autonomously

Job Title: Junior Application Engineer

Reports To: Application Engineering Manager

Job Purpose
Together with the Engineering teams, Product Management team and the Sales and Marketing teams, the Junior Application Engineer will set the course for the product success and ensure a positive customer experience. The Junior Application Engineer will advise and support LUCID customers in all technical questions about LUCID products, understand specific customer requirements to help provide service-oriented examples and solutions, and will establish the important interface between our development, product management, sales and the customer.

Duties and Responsibilities
• Help customers with deep technical questions related to LUCID products
• Assist customers in troubleshooting their technical issues including product support, application support and 3rd party knowledge during product integration.
• Work with the Sales team to ensure the customer’s experience is positive in all stages of the Sales process.
• Establish a point of technical contact with customers to enhance relationship which includes learning their usage scenario, taking requirements, translating to feature requests when necessary. Write examples for the customer’s feature requests as needed to demonstrate how they were implemented.
• Coordinate with Engineering team to reproduce, diagnose and resolve technical issues.
• Verify upcoming software and firmware releases for feature updates and bug fixes, then follow up with customers accordingly.
• Work closely with Product Management and Product Marketing clarify product or customization requirement and product improvement.
• Issue RMAs for defective and failed product for repair, replacement, and return.
• Create and update product documentation on Tech Ref Manuals, App Notes based on customer use cases, Knowledge Base articles to explain common scenarios, etc.

Qualification/Education/Skills
• A post-secondary degree or corresponding education/training with focus on electrical engineering, electronics, computer science, or similar
• C, C++, C# programming skills and with Visual Studio debugging techniques
• Familiar with Linux development environments
• Industry knowledge in the field of machine vision is an asset
• Sales affinity and experience in working with customers
• A precise, independent, systematic and solution-oriented approach is one of your personal strengths
• Solid MS Office skills
• Good team work ethic, outspoken with an ability to learn
• Fluent and professional English verbal and written communication skills

Job Title: Junior Hardware Engineer

Reports To: Engineering Manager – Hardware

Job Purpose
In keeping with the company’s mission and values, Junior Engineer is responsible for helping to develop new products and sustaining existing electronic hardware designs under the guidance of senior engineers. Junior Engineer must have effective time and task management skills and a broad understanding of many technical systems and processes. This position requires working effectively with other hardware team members as well as external teams such as firmware, fpga, and manufacturing

Duties and Responsibilities
Assist in development of new product designs and sustain existing product production.
• Read, modify, and generate schematics for electronic designs, working with layout engineers to implement any necessary changes.
• Use electronic lab test equipment to perform measurements, characterize and validate designs.
• Hands-on debug and bring-up of electronic hardware designs
• Working with compliance engineers to support EMC and product safety activities
• Provide engineering and validation support to manufacturing and procurement teams
• Participate regularly in engineering meetings and design reviews to provide timely input and feedback on designs and processes
• Other related duties, as required

Minimum Qualifications
• Bachelor’s degree or diploma in Electrical or Computer Engineering, or similar fields
• Co-op or other experience working in electronics manufacturing environment

Preferred Skills
• Familiarity with SMT operations and ESD safety procedures
• Proficiency in using lab test equipment and measurement automation
• Electronics board-level debug and bring up
• Hand soldering and rework of SMT components
• Able to quickly pickup new concepts and come up with innovative solutions
• Team player and able to build positive relationships with coworkers.
• Excellent communication and documentation skills

Job Title: Associate Outside Sales Rep – Australia & New Zealand

Reports To: General Manager

Job Purpose
This position is based in Melbourne and the Associate OSR is responsible for outside sales of LUCID Vision Labs products within the defined territory. The Associate OSR will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.

Duties and Responsibilities
• Promote and educate customers on technical features and benefits of Lucid Vision Labs’ products.
• Guide customers to products of best all-around fit.
• Establish and maintain expectations around delivery, pricing, commitments, product function.
• Meet or exceed sales goals by working cooperatively within the sales team. Focus on both customer retention and new customer development.
• Input and maintain accurate customer forecast for production planning and sales goal input.
• Input accurate contact/account information and detailed interaction records into company CRM.
• Foster strong, trusted relationships with customers via on sites visits and regular emails/calls to ensure Lucid Vision Labs is meeting/exceeding customer’s/prospect’s needs and expectations.
• Follow up and qualify company generated leads.
• Develop and cultivate own leads via company/contact research, I.e. LinkedIn, etc.
• Develop knowledge of machine vision technology, market & competitors.
• Provide customer/prospect feedback to Product Management to assist in future product development.
• Attend relevant industry tradeshows and conduct market research for education and new customer prospecting.
• Exhibit at relevant regional tradeshows (with support & collaboration from other Lucid Vision Labs team members).
• Collaborate with Lucid Vision Lab’s team to develop business and better service customers.
• Report business development efforts to manager & peers.
• Provide excellent customer service.
• Follow pricing strategy specified by supervisor in order to maintain company margin goals.
• Perform other related duties as required.

Preferred Skills
• 2+ years of technical business to business sales.
• Excellent written & verbal communication skills.
• Excellent presentation skills.
• Proficiency with Microsoft Office Suite products & CRM.
• Self-motivated – ability to succeed autonomously.
• Ability to travel throughout Australia & New Zealand (travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
• Post-Secondary Degree (Engineering or Business)

Job Title: Outside Sales Representative – EMEA

Reports To: Branch Manager – EMEA

Job Purpose
Sell LUCID Vision Labs Products, establish / foster new customer relationships while maintaining / growing existing business in keeping with the mission and values of the Company. Maintain accurate and up to date records of activities in company database(s). Work with other teams within the company to further promote and develop Lucid Vision to a top tier supplier in the Machine Vision business.

Duties and Responsibilities

• Assist and educate the customer in all the technical features and benefits of our products and match them to customer requirements
• Negotiate pricing in accordance with Company policy and guidelines
• Meet or exceed sales goals be working cooperatively with the sales team and paying attention to both customer retention and new customer growth.
• Provide input to help accurately forecast future sales growth to set realistic sales targets
• Ensure that the proper customer information is entered and maintained in the CRM for internal teams to properly conduct resource planning.
• Understand and communicate the status of each customer project and ensure all internal teams involved are kept informed.
• Foster strong, trusted relationships with existing customers by traveling to customer sites and engaging in regular calls to ensure we are meeting their needs and retaining their business.
• Developing new business by attending tradeshows, making new contacts over email, and conducting product demonstrations to potential future customers.
• Provide feedback to Product Management / Engineering teams on customer requirements / feature requests and potential products that would assist in further developing Lucid Vision Labs business.
• Stay on top of industry trends to identify potential market opportunities for supporting company growth. Examples include walking a tradeshow, conducting market and technologies research, attending technical trainings.
• Collaborate with the marketing team to improve marketing materials and demonstrations based on feedback you are getting from our customers and from the market as a whole.
• Perform other related duties as required.

Qualification/Education/Skills
• Minimum 5 years of technical sales/application background
• OEM customer management background / skills
• Conscientious and assiduous – support and commit to actions need to be taken care of.
• Knowledge of CRM systems and MS Windows programs (Office, Word, Excel, Outlook)
• Self-motivated – ability to work with minimal supervision
• Ability to travel throughout the EMEA region (requires travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
• Post-Secondary Degree (Engineering or Business)
• Machine Vision & Technical background aptitude / knowledge
• 5+ Years of Technical Sales / Application background
• Experience with Forecasting / sales projections
• Highly effective and professional communicator experienced working with C-level customers
• Fluent English, German. Any other language welcome

Job Title: Field Application Engineer – EMEA

Reports To: Branch Manager – EMEA

Job Purpose
The Field Application Engineer (FAE) will apply in-depth product knowledge of LUCID Vision’s camera technologies to support sales activities at a technical and application level. The FAE will work closely with our customers to resolve technical issues, as well as interact with our sales team members to support successful sales outcomes. The FAE will be based in Germany. Customers are served by phone and video, in exceptional cases travel to the customer may be necessary.

Duties and Responsibilities
• Provide deep technical expertise for diverse applications such as factory automation, inspection, robotics, 3D, scientific, medical etc.
• Provide deep technical support and training to customers in their selection and use of LUCID Vision cameras to ensure a successful integration of the camera into their system.
• Provide technical leadership and guidance that focuses on design win strategies for key customer opportunities.
• Collaborate with LUCID Vision engineers and factory resources to develop and deliver technical proposals to customer’s project managers, engineering managers, system architects and design engineers.
• Create presentations and demonstration material to help showcase LUCID Vision’s products, tools, and methodologies that align with customer needs.
• Provide regular feedback to LUCID Vision’s management team and factory experts regarding customer requirements.

Qualification/Education/Skills
• Excellent interpersonal skills, strong presentations skills and the ability to work with multiple groups
• Willingness to learn, research and engage in areas that the applicant is not familiar with
• Analytical skills to determine business prioritization and timelines with limited resources
• Willingness to travel in Europe
• BS or MS in Electrical Engineering or Computer Science or equivalent
• Min +5 years of industry experience ideally with imaging, cameras, image sensors, and technical support (machine vision knowledge is a plus)
• In-depth knowledge of vision software tools for cameras designs – i.e VisionPro, Matlab, Halcon, Matrox, National Instrument, Pleora, etc.
• C, C++, C# programming skills and with Visual Studio debugging technique (OpenCL and/or Python experience is a plus)
• In-depth knowledge of Linux development environment
• Fluent English, German. Any other language welcome

Job Title: Inside Sales Representative – EMEA

Reports To: General Manager, EMEA Region

Job Purpose
Inside Sales Representative fills a multi-disciplinary role to provide administrative support on day-to-day operations and to handling inbound sales calls, live chats, emails, and text messages on products and services. Providing excellent customer service and collaborating with internal team members for the best solutions for each customers.

Duties and Responsibilities

Supporting RSM/OSR with, quotes, orders, taking inbound calls and forward information to the corresponding OSR
• Order processing, helping customers with shipment paper issues, actively informing about lead times and providing tracking information
• Lead Management, forwarding to OSR and Resellers
• Maintaining and entering data in ERP and CRM Systems
• Managing loans and demo camera stock
• Attending at Trade Shows (1-2 times per year)
• Possibility to have own sales responsibility on small accounts, universities and Institutes over phone and video
• Office Management, taking care of invoices, accepting and sending mails and parcels
• Collaborate with other teams like salesops, accounting and support
• Perform administrative duties, including but not limited to, answering phones, creating and maintaining databases, contract filing, clerical support and projects as directed by the EMEA Branch Manager

Preferred Skills:

• Diploma or Degree holder in Administrative, Marketing or related studies
• Minimum 2 years of customer service, sales and relevant experience working with people
• Machine Vision Experience welcome
• Previous work experience in electronical component manufacturing is a plus
• Solid experience in MS Office, CRM and ERP Systems
• Excellent communication, interpersonal and organizational skills
• Self motivated and customer focused
• Fluent English, German. Any other language welcome

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