Every achievement big or small starts off with a vision. We all have our visions and try different things to turn our visions into reality. It is a way of seeing the invisible and acting on insight. Innovation doesn’t start with just an idea, it’s a mindset of seeing what’s possible.
We look inside and outside for inspiration. We recognize that in order to make positive changes in the world we have to start with ourselves. We believe that each and every one of us has something to offer that brings immense value to our culture and the spirit of our organization.
Empowerment helps us sustain a mindset and emotional state that allows us to keep on going, in the face of setbacks or adversity. We focus on solutions, not problems. We focus on what is at the end of the line, not on what we have to go through before we get to the end of the line.
We put into practice what we’ve learned, use the excitement that we get from envisioning, use the empowerment we developed, and then take action to continuously improve and excel. Whatever we have to do to turn our vision into a reality, we do it with the right attitude and in the spirit of excellence.
Job Title: SMT Support Operator
Reports To: SMT Manager
Job Purpose
In keeping with the company’s mission and values, the SMT Support Operator implements, assists, and maintains various SMT process related steps related to LUCID’s hardware manufacturing processes. The SMT Support Operator takes ownership of supporting the production of populated circuit boards. All with a focus on excellent output quality and scalability.
Duties and Responsibilities
• Serializing, program loading, & depanelization of various PCBAs produced by SMT
• AOI/SPI results review, including creation & update of Support tickets.
• Assist SMT Line feeder setups and tear downs for production.
• Prepare PCBs for upcoming SMT Production
• Component verification and receipt into component tracking software
• Help develop and implement SMT production process steps, regularly providing feedback or recommendations to continually optimize existing processes
• Participate in the operation of various SMT production lines, both directly and indirectly with a focus on quality and repeatability
• Monitor equipment performance and troubleshoot issues, escalating complex issues with Management as needed
• Perform and help implement maintenance procedures for various SMT equipment to ensure proper upkeep while minimizing downtime
• Follow & maintain post-SMT process for transferring populated boards into stock, ensuring accurate representation in inventory counts
• Other related duties, as required
Qualifications/Education/Skills
• Minimum 1 year experience operating in an electronics manufacturing environment.
• Very attentive and detail-oriented mindset.
• Adaptable and willing to learn and apply new skills.
• Excellent communicator, willing to work with other teams.
• Experience with optical inspection equipment (SPI/AOI) is preferred.
Job Title: Junior Application Engineer
Reports To: Application Engineering Manager
Job Purpose
Together with the Engineering teams, Product Management team and the Sales and Marketing teams, the Junior Application Engineer will set the course for the product success and ensure a positive customer experience. The Junior Application Engineer will advise and support LUCID customers in all technical questions about LUCID products, understand specific customer requirements to help provide service-oriented examples and solutions, and will establish the important interface between our development, product management, sales and the customer.
Duties and Responsibilities
• Help customers with deep technical questions related to LUCID products
• Assist customers in troubleshooting their technical issues including product support, application support and 3rd party knowledge during product integration.
• Work with the Sales team to ensure the customer’s experience is positive in all stages of the Sales process.
• Establish a point of technical contact with customers to enhance relationship which includes learning their usage scenario, taking requirements, translating to feature requests when necessary. Write examples for the customer’s feature requests as needed to demonstrate how they were implemented.
• Coordinate with Engineering team to reproduce, diagnose and resolve technical issues.
• Verify upcoming software and firmware releases for feature updates and bug fixes, then follow up with customers accordingly.
• Work closely with Product Management and Product Marketing clarify product or customization requirement and product improvement.
• Issue RMAs for defective and failed product for repair, replacement, and return.
• Create and update product documentation on Tech Ref Manuals, App Notes based on customer use cases, Knowledge Base articles to explain common scenarios, etc.
Qualifications/Education/Skills
• A post-secondary degree or corresponding education/training with focus on electrical engineering, electronics, computer science, or similar
• C, C++, C# programming skills and with Visual Studio debugging techniques
• Familiar with Linux development environments
• Industry knowledge in the field of machine vision is an asset
• Sales affinity and experience in working with customers
• A precise, independent, systematic and solution-oriented approach is one of your personal strengths
• Solid MS Office skills
• Good team work ethic, outspoken with an ability to learn
• Fluent and professional English verbal and written
Job Title: Junior Buyer
Reports To: Chief Financial Officer
Job Purpose
In keeping with the Company’s mission and values, the Junior Buyer is responsible for the purchase of raw materials, components, services, and plant supplies to support the production schedule within the defined commodity strategies to achieve cost, quality, and timing targets. The Junior Buyer is also responsible for sustaining active supplier relationships to maintain a reliable source of supply, while building internal customer relationships by working closely with the operations personnel to help meet project requirements.
Duties and Responsibilities
• Assist Purchasing with order generation and confirmations
• Monitor stock levels and identify purchasing needs
• Track orders and provide timely updates to internal stakeholders
• Partner with internal stakeholders to ensure clear requirements documentation, accounting for quality and regulatory requirements for applicable raw materials, components, services, and supplies
• Support operations personnel to meet the project requirements in regards to equipment, materials, or other procured needs
• Evaluate and manage vendor relationships to obtain accurate quotes, maintain quality of goods, achieve timely delivery, and compliance to terms of contracts, expediting as necessary
• Negotiate prices, quality, quantity, credit terms, discounts and delivery arrangements with suppliers on goods purchased
• Manage quality issues pertaining to assigned goods
• Manage, resolve disputes, and close associated Return Merchandise Authorizations (RMA’s) on behalf of internal stakeholders
• Work closely with Accounting to maintain updated records of purchased product, delivery information, and invoices
• Support Accounting with the reconciliation of daily receipts and invoicing discrepancies to support the timely payment of supplier invoices
• Identifies and drives continuous improvements within established Purchasing best practices
• Other related duties, as required
Qualifications/Education/Skills
• Minimum 1 year of working knowledge in Procurement preferred
• Strong interest to work in the procurement area
• Adaptable to changing environments and rapid pace
• Proactive approach to problem-solving
• Ability to analyze data and make decisions
• Able to work well under pressure on a number of tasks with imposing deadlines
• Strong organization and time management skills to ensure deadlines are met on time
• Ability to prioritize tasks as required/needed
• Able to communicate effectively in written and spoken English
• Communicates in a friendly and professional manner with management, co-workers, internal customers, suppliers, and client representatives
• Good work ethic, self-motivated, and effectively works independently or within a team environment
• Maintains confidentiality and user discretion with information
Job Title: Technical Product Marketing Manager
Reports To: Senior Marketing Manager
Job Purpose
In keeping with the company’s mission and values, the Technical Product Marketing Manager focuses on all aspects of the Product Marketing portfolio. This includes activities such as customer research, validation of products from prototype to launch, go-to-market strategies, product messaging, competitive intelligence and various marketing programs that are necessary to launch our products. The position works closely alongside Sales, Marketing and Product Management to deliver a unique selling proposition of our products, driving customer adoption and growth.
Duties and Responsibilities
• Support the launch of new products and software releases, defining product positioning and unique selling propositions to clearly differentiate our offering from competitors.
• Translate technical details into customer benefits and communicate value propositions to the sales team, and potential customers.
• Develop product marketing strategies to drive growth and adoption of new products by understanding customer’s buying process, needs and pain points and communicate those pain points to internal product development teams.
• Provide the sales force with information, sales tools, and training that support and advance product sales targets.
• Drive the creation of product-specific marketing collateral such as editorial articles, white papers and application notes and support with writing marketing content.
• Work closely with members of the product management team to facilitate the appropriate flow of information between the teams.
• Measure and optimize the buyer journey as it relates to product feature adoption and usage.
• Implement programs that consistently generate new, high-quality leads for the company.
• Set up demo equipment and present as required at various international trade shows.
Qualification/Education/Skills
Bachelor’s degree in Business, Marketing, Engineering, Computer Science or equivalent
• 3+ years’ experience in marketing technology products or a similar combination of experience and education
• Ability to understand technology and communicate it clearly verbally and in writing to technical and non-technical audiences
• Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends
• Good presentation skills for internal and external presentations e.g. webinars, trainings etc.
• Ability to travel internationally up to 20% of the time for trade shows and customer visits
Preferred Qualifications
• MBA is preferred
• Prior experience with machine vision is an asset
• Experience in product life cycle management and product management is a plus
• Experience working with hardware engineers and their communities
• Good verbal, writing and presentation skills
Job Title: Senior Quality Assurance Manager
Reports To: CFO & CEO
Job Purpose
The Senior Quality Assurance Manager ensures that the organization’s products and services are in compliance with the company’s quality requirements, in addition to complying with customer and regulatory requirements for quality, safety, and reliability. The position is responsible for promoting quality awareness and continual improvement activities by establishing and sustaining a quality management system.
Duties and Responsibilities
• Oversees the development and execution of quality control plan inclusive of project plans, milestones, and resource plans to assure on time delivery of a product against design requirements.
• Manage the development and implementation of quality control processes to ensure the ongoing cost-effective operation of the product lines and compliance with safety requirements.
• Implement and manage the certification of a quality system to the ISO-9001 standard.
• Manage regulatory and environmental compliance programs, and associated internal and external requests, including monitoring of the regulatory environment for relevant changes.
• Liaise with engineering, manufacturing, product management and operations team to ensure safety, quality and production goals are met.
• Act as a lead to resolve issues in the quality control processes.
• Manage defect management, change control process, and focus on continuous improvement.
• Manage document & records control, CAPA, and internal audit processes, including associated meetings and reporting.
• Report on production yields and RMAs, facilitate relevant meetings, and drive focus on quality improvement through prioritization.
• Participate in MRB and IQC activities and contribute to supplier part quality improvement efforts.
• Accountable for the development of a departmental budget.
• Provide QMS training to employees.
• Provide technical guidance and training for QAS Team.
• Assist Management on any ad-hoc assignments.
Qualification/Education/Skills
• Degree in Business or related program of study
• 10+ years of quality control experience, preferably in high-tech industry
• Comprehensive knowledge of industry specific QA/QC programs
• Expert knowledge of ISO-9001 and quality management system
Job Title: Outside Sales Rep
Reports To: General Manager – Americas
Job Purpose
This position is based in headquarter or US. The Associate OSR is responsible for outside sales of LUCID Vision Labs products within the defined territory. The Associate OSR will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.
Duties and Responsibilities
• Promote and educate customers on technical features and benefits of Lucid Vision Labs’ products.
• Guide customers to products of best all-around fit.
• Establish and maintain expectations around delivery, pricing, commitments, product function.
• Meet or exceed sales goals by working cooperatively within the sales team. Focus on both customer retention and new customer development.
• Input and maintain accurate customer forecast for production planning and sales goal input.
• Input accurate contact/account information and detailed interaction records into company CRM.
• Foster strong, trusted relationships with customers via on sites visits and regular emails/calls to ensure Lucid Vision Labs is meeting/exceeding customer’s/prospect’s needs and expectations.
• Follow up and qualify company generated leads.
• Develop and cultivate own leads via company/contact research, i.e., LinkedIn, etc.
• Develop knowledge of machine vision technology, market & competitors.
• Provide customer/prospect feedback to Product Management to assist in future product development.
• Attend relevant industry tradeshows and conduct market research for education and new customer prospecting.
• Exhibit at relevant regional tradeshows (with support & collaboration from other Lucid Vision Labs team members).
• Collaborate with Lucid Vision Lab’s team to develop business and better service customers.
• Report business development efforts to manager & peers.
• Provide excellent customer service.
• Follow pricing strategy specified by General Manager in order to maintain company margin goals.
• Perform other related duties as required.
Qualification/Education/Skills
• 2+ years of technical business to business sales
• Knowledge of the machine vision industry and image sensors, camera sales experience
• Excellent written & verbal communication skills
• Excellent presentation skills
• Proficiency with Microsoft Office Suite products & CRM
• Self-motivated – ability to succeed autonomously
• Team Player with technical sales experience
• Ability to travel throughout Americas region (travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments
• Post-Secondary Degree (Engineering or Business)
Job Title: Associate Outside Sales Rep – Australia & New Zealand
Reports To: General Manager
Job Purpose
This position is based in Melbourne and the Associate OSR is responsible for outside sales of LUCID Vision Labs products within the defined territory. The Associate OSR will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.
Duties and Responsibilities
• Promote and educate customers on technical features and benefits of Lucid Vision Labs’ products.
• Guide customers to products of best all-around fit.
• Establish and maintain expectations around delivery, pricing, commitments, product function.
• Meet or exceed sales goals by working cooperatively within the sales team. Focus on both customer retention and new customer development.
• Input and maintain accurate customer forecast for production planning and sales goal input.
• Input accurate contact/account information and detailed interaction records into company CRM.
• Foster strong, trusted relationships with customers via on sites visits and regular emails/calls to ensure Lucid Vision Labs is meeting/exceeding customer’s/prospect’s needs and expectations.
• Follow up and qualify company generated leads.
• Develop and cultivate own leads via company/contact research, I.e. LinkedIn, etc.
• Develop knowledge of machine vision technology, market & competitors.
• Provide customer/prospect feedback to Product Management to assist in future product development.
• Attend relevant industry tradeshows and conduct market research for education and new customer prospecting.
• Exhibit at relevant regional tradeshows (with support & collaboration from other Lucid Vision Labs team members).
• Collaborate with Lucid Vision Lab’s team to develop business and better service customers.
• Report business development efforts to manager & peers.
• Provide excellent customer service.
• Follow pricing strategy specified by supervisor in order to maintain company margin goals.
• Perform other related duties as required.
Preferred Skills
• 2+ years of technical business to business sales.
• Excellent written & verbal communication skills.
• Excellent presentation skills.
• Proficiency with Microsoft Office Suite products & CRM.
• Self-motivated – ability to succeed autonomously.
• Ability to travel throughout Australia & New Zealand (travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
• Post-Secondary Degree (Engineering or Business)
Job Title: Senior Area Sales Manager – EMEA
Reports To: General Manager, EMEA
Job Purpose
For our EMEA office in Ilsfeld, Germany (Stuttgart/Heilbronn area), we are looking for two Senior Area Sales Managers who will sell LUCID Vision Labs products, establish / foster new customer relationships while maintaining / growing existing business in keeping with the mission and values of the Company. Maintain accurate and up to date records of activities in company database(s). Work with other teams within the company to further promote and develop Lucid Vision to a top tier supplier in the Machine Vision business. The Senior Area Sales Manager will be based in Ilsfeld, Germany under hybrid work schedule.
Duties and Responsibilities
• Assist and educate the customer in all the technical features and benefits of our products and match them to customer requirements.
• Negotiate pricing in accordance with Company policy and guidelines
• Meet or exceed sales goals be working cooperatively with the sales team and paying attention to both customer retention and new customer growth.
• Provide input to help accurately forecast future sales growth to set realistic sales targets
• Ensure that the proper customer information is entered and maintained in the CRM for internal teams to properly conduct resource planning.
• Understand and communicate the status of each customer project and ensure all internal teams involved are kept informed.
• Foster strong, trusted relationships with existing customers by traveling to customer sites and engaging in regular calls to ensure we are meeting their needs and retaining their business.
• Developing new business by attending tradeshows, making new contacts over email, and conducting product demonstrations to potential future customers.
• Provide feedback to Product Management / Engineering teams on customer requirements / feature requests and potential products that would assist in further developing Lucid Vision Labs business.
• Stay on top of industry trends to identify potential market opportunities for supporting company growth. Examples include walking a tradeshow, conducting market and technologies research, attending technical trainings.
• Collaborate with the marketing team to improve marketing materials and demonstrations based on feedback you are getting from our customers and from the market as a whole.
• Perform other related duties as required.
Qualification/Education/Skills
• Minimum 5 years of technical sales/application background
• OEM customer management background / skills
• Conscientious and assiduous – support and commit to actions need to be taken care of.
• Knowledge of CRM systems and MS Windows programs (Office, Word, Excel, Outlook)
• Self-motivated – ability to work with minimal supervision
• Ability to travel throughout the EMEA region (requires travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
• Post-Secondary Degree (Engineering or Business)
• Machine Vision & Technical background aptitude / knowledge
• 5+ Years of Technical Sales / Application background
• Experience with Forecasting / sales projections
• Highly effective and professional communicator experienced working with C-level customers
• Fluent English, German. Any other language welcome
• Candidates with less experience will be hired as Junior Area Sales Manager
Job Title: Field Application Engineer – EMEA
Reports To: General Manager, EMEA
Job Purpose
The Field Application Engineer (FAE) will apply in-depth product knowledge of LUCID Vision’s camera technologies to support sales activities at a technical and application level. The FAE will work closely with our customers to resolve technical issues, as well as interact with our sales team members to support successful sales outcomes. The FAE will be based in Germany. Customers are served by phone and video, in exceptional cases travel to the customer may be necessary.
Duties and Responsibilities
• Provide deep technical expertise for diverse applications such as factory automation, inspection, robotics, 3D, scientific, medical etc.
• Provide deep technical support and training to customers in their selection and use of LUCID Vision cameras to ensure a successful integration of the camera into their system.
• Provide technical leadership and guidance that focuses on design win strategies for key customer opportunities.
• Collaborate with LUCID Vision engineers and factory resources to develop and deliver technical proposals to customer’s project managers, engineering managers, system architects and design engineers.
• Create presentations and demonstration material to help showcase LUCID Vision’s products, tools, and methodologies that align with customer needs.
• Provide regular feedback to LUCID Vision’s management team and factory experts regarding customer requirements.
Qualification/Education/Skills
• Excellent interpersonal skills, strong presentations skills and the ability to work with multiple groups
• Willingness to learn, research and engage in areas that the applicant is not familiar with
• Analytical skills to determine business prioritization and timelines with limited resources
• Willingness to travel in Europe
• BS or MS in Electrical Engineering or Computer Science or equivalent
• Min +5 years of industry experience ideally with imaging, cameras, image sensors, and technical support (machine vision knowledge is a plus)
• In-depth knowledge of vision software tools for cameras designs – i.e VisionPro, Matlab, Halcon, Matrox, National Instrument, Pleora, etc.
• C, C++, C# programming skills and with Visual Studio debugging technique (OpenCL and/or Python experience is a plus)
• In-depth knowledge of Linux development environment
• Fluent English, German. Any other language welcome
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