Job Title: Inside Sales Representative/Customer Service Representative – Tokyo, Japan

Reports To: Regional Manager – APAC

Job Purpose
LUCID Vision Labs is seeking an Inside Sales Representative/Customer Service Representative to support daily operations and manage inbound sales calls, live chats, emails, and text messages on products and services. The ideal candidate will deliver exceptional customer service and collaborate with internal team members to provide the best solutions for each customer. This is an in-person position, based in our Tokyo office.

Duties and Responsibilities
• Process sales orders, RMAs and answer customer inquiries via phone and email.
• Ensure customer orders are fulfilled accurately and on time.
• Manage customer accounts and sales orders to ensure information is correct and up to date.
• Liaise with outside sales representatives to ensure customer’s needs are met.
• Manage and maintain long-term relationships with existing customers. Provide regular follow-ups to check on customer current requirements and provide information on future products.
• Manage the camera loaner inventory to help improve deal acquisition efficiency.
• Manage the customer database (CRM) to support the mining of potential customers and efficient deal acquisition. Import of key records into respective systems and maintain custom fields for various operational teams in the ERP system.
• Collaborate with channel partners to conduct activities necessary for successful deal acquisition.
• Supporting RSM/OSR with, quotes, orders, taking inbound calls and forwarding information to the corresponding OSR.
• Educate potential customers about LUCID’s innovative industrial camera technologies through informative phone calls and/or emails. Share notes with internal LUCID teams to communicate customer needs, expectations, and maintain transparency with accurate data.
• Develop new sales opportunities by distributing emails and newsletters, generate new customer leads, deliver sales pitches at trade shows, and post updates in industry media.
• Perform other administrative tasks and duties as assigned.

Qualifications/Education/Skills
• Diploma holder in Administrative, Marketing or related studies
• Minimum 2 years of customer service, inside sales or related sales position preferred.
• Machine vision experience welcome
• Previous work experience in electrical component manufacturing is a plus
• Solid experience in MS Office, CRM, and ERP systems
• Excellent communication, interpersonal and organizational skills
• Self-motivated and customer focused
• Good English verbal and written skills

Job Title: Area Sales Manager – EMEA

Reports To: General Manager – EMEA

Job Purpose
Sell LUCID Vision Labs Products, establish / foster new customer relationships while maintaining / growing existing business in keeping with the mission and values of the Company. Maintain accurate and up to date records of activities in company database(s). Work with other teams within the company to further promote and develop Lucid Vision to a top tier supplier in the Machine Vision business.

Duties and Responsibilities
• Assist and educate the customer in all the technical features and benefits of our products and match them to customer requirements
• Negotiate pricing in accordance with Company policy and guidelines
• Meet or exceed sales goals be working cooperatively with the sales team and paying attention to both customer retention and new customer growth.
• Provide input to help accurately forecast future sales growth to set realistic sales targets
• Ensure that the proper customer information is entered and maintained in the CRM for internal teams to properly conduct resource planning.
• Understand and communicate the status of each customer project and ensure all internal teams involved are kept informed.
• Foster strong, trusted relationships with existing customers by traveling to customer sites and engaging in regular calls to ensure we are meeting their needs and retaining their business.
• Developing new business by attending tradeshows, making new contacts over email, and conducting product demonstrations to potential future customers.
• Provide feedback to Product Management / Engineering teams on customer requirements / feature requests and potential products that would assist in further developing Lucid Vision Labs business.
• Stay on top of industry trends to identify potential market opportunities for supporting company growth. Examples include walking a tradeshow, conducting market and technologies research, attending technical trainings.
• Collaborate with the marketing team to improve marketing materials and demonstrations based on feedback you are getting from our customers and from the market as a whole.
• Perform other related duties as required.

Qualifications/Education/Skills
• Minimum 5 years of technical sales/application background
• OEM customer management background / skills
• Conscientious and assiduous – support and commit to actions need to be taken care of.
• Knowledge of CRM systems and MS Windows programs (Office, Word, Excel, Outlook)
• Self-motivated – ability to work with minimal supervision
• Ability to travel throughout the EMEA region (requires travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
• Post-Secondary Degree (Engineering or Business)
• Machine Vision & Technical background aptitude / knowledge
• 5+ Years of Technical Sales / Application background
• Experience with Forecasting / sales projections
• Highly effective and professional communicator experienced working with C-level customers
• Fluent English and German. Any other language is welcome

Job Title: Field Applications Engineer – Americas

Reports To: General Manager, North America (Sales)

Job Purpose
The Field Applications Engineer (FAE) will apply in-depth product knowledge of LUCID Vision’s camera technologies to support sales activities at a technical and application level. The FAE will work closely with our customers to resolve technical issues, as well as interact with our sales team members to support successful sales outcomes. The FAE will be based in our headquarters in Richmond, BC, Canada. Frequent travel to customer sites is required within Canada, US, Australia, New Zealand, Germany and occasionally to South America.

Duties and Responsibilities
· Provide deep technical expertise for diverse applications such as factory automation, inspection, robotics, 3D, scientific, medical etc.
· Provide deep technical support and training to customers in their selection and use of LUCID Vision cameras to ensure a successful integration of the camera into their system.
· Provide technical leadership and guidance that focuses on design win strategies for key customer opportunities.
· Collaborate with LUCID Vision engineers and factory resources to develop and deliver technical proposals to customer’s project managers, engineering managers, system architects and design engineers.
· Create presentations and demonstration material to help showcase LUCID Vision’s products, tools, and methodologies that align with customer needs.
· Provide regular feedback to LUCID Vision’s management team and factory experts regarding customer requirements.

Qualifications/Education/Skills
· Excellent interpersonal skills, strong presentations skills and the ability to work with multiple groups
· Willingness to learn, research and engage in areas that the applicant is not familiar with
· Analytical skills to determine business prioritization and timelines with limited resources
· Willingness to travel frequently (approximately 5 months)
· BS or MS in Electrical Engineering or Computer Science or equivalent
· Min 1.5+ years of industry experience ideally with imaging, cameras, image sensors, and technical support (machine vision knowledge is a plus)
· In-depth knowledge of vision software tools for cameras designs – i.e VisionPro, Matlab, Halcon, Matrox, National Instrument, Pleora, etc.
· C, C++, C# programming skills and with Visual Studio debugging technique (OpenCL and/or Python experience is a plus)
· In-depth knowledge of Linux development environment

Job Title: Junior Application Engineer – Burnaby, BC

Reports To: Application Engineering Manager

Job Purpose
Together with the Engineering teams, Product Management team and the Sales and Marketing teams, the Junior Application Engineer will set the course for the product success and ensure a positive customer experience. The Junior Application Engineer will advise and support LUCID customers in all technical questions about LUCID products, understand specific customer requirements to help provide service-oriented examples and solutions, and will establish the important interface between our development, product management, sales and the customer.

Duties and Responsibilities
• Help customers with deep technical questions related to LUCID products
• Assist customers in troubleshooting their technical issues including product support, application support and 3rd party knowledge during product integration.
• Work with the Sales team to ensure the customer’s experience is positive in all stages of the Sales process.
• Establish a point of technical contact with customers to enhance relationship which includes learning their usage scenario, taking requirements, translating to feature requests when necessary. Write examples for the customer’s feature requests as needed to demonstrate how they were implemented.
• Coordinate with Engineering team to reproduce, diagnose and resolve technical issues.
• Verify upcoming software and firmware releases for feature updates and bug fixes, then follow up with customers accordingly.
• Work closely with Product Management and Product Marketing clarify product or customization requirement and product improvement.
• Issue RMAs for defective and failed product for repair, replacement, and return.
• Create and update product documentation on Tech Ref Manuals, App Notes based on customer use cases, Knowledge Base articles to explain common scenarios, etc.

Qualifications/Education/Skills
A post-secondary degree or corresponding education/training with focus on electrical engineering, electronics, computer science, or similar
• C, C++, C# programming skills and with Visual Studio debugging techniques
• Familiar with Linux development environments
• Industry knowledge in the field of machine vision is an asset
• Sales affinity and experience in working with customers
• A precise, independent, systematic and solution-oriented approach is one of your personal strengths
• Solid MS Office skills
• Good team work ethic, outspoken with an ability to learn
• Fluent and professional English verbal and written communication skills

Job Title: Firmware Testing Co-Op/Internship – Burnaby, BC

Reports To: Engineer/Manager – Firmware & Manufacturing Automation

Job Purpose
In keeping with the vision and mission of the Company, the Firmware Testing Co-Op/Internship role is responsible for the implementation and design of tests to help increase the robustness and speed of identifying firmware issues. Responsibilities will include, but are not limited to, implementing tests, debugging and documenting test failures, and investigating methods to improve test processes and features. Main interactions for this position will be within the firmware team but can extend to external teams.

Duties and Responsibilities
• Develop and execute test cases for embedded firmware in Ethernet-connected cameras.
• Debug and troubleshoot firmware issues using industry-standard tools.
• Work with C++-based firmware tests and contribute to debugging and validation efforts.
• Collaborate with firmware engineers to identify and document issues.
• Analyze network communication between the camera and host devices.
• Work with hardware and software tools to monitor device performance and functionality.
• Continuously learn and adapt to new technologies related to firmware and embedded systems.
• Debug C firmware to help narrow down issues and localize problems.
• Write scripts in Python to automate firmware testing and data analysis.

Qualifications/Education/Skills
• Currently enrolled in a Bachelor’s or Master’s degree program in Electrical Engineering, Computer Engineering, or a related field.
• Proficiency in C++ and Python for debugging and test automation.
• Strong debugging skills, especially with Ethernet-connected devices.
• Experience or coursework in network protocols (TCP/IP, UDP, etc.) is a plus.
• Familiarity with embedded systems, firmware, and hardware debugging tools.
• Self-motivated, eager to learn, and capable of working independently.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

Job Title: Outside Sales Representative – Australia & New Zealand

Reports To: General Manager – Americas & Oceania Region

Job Purpose
This position is based in Australia, ideally in Melbourne, Sydney or the surrounding areas. The OSR, Australia & New Zealand is responsible for outside sales of LUCID Vision Labs products within the defined territory. The OSR, Australia & New Zealand will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.

Duties and Responsibilities
· Assist and educate the customer in all the technical features and benefits of our products and match them to customer requirements
· Negotiate pricing in accordance with Company policy and guidelines
· Meet or exceed sales goals be working cooperatively with the sales team and paying attention to both customer retention and new customer growth.
· Obtain guidance and input from the OSR’s to help accurately forecast future sales growth and set realistic sales targets
· Ensure that the proper customer information is entered and maintained in the CRM for internal teams to properly conduct resource planning.
· Understand and communicate the status of each customer project and ensure all internal teams involved are kept informed.
· Foster strong, trusted relationships with existing customers by traveling to customer sites and engaging in regular calls to ensure we are meeting their needs and retaining their business.
· Develop new business by attending tradeshows, make new contacts over email, and conduct product demonstrations to potential future customers.
· Provide feedback to Product Management / Engineering teams on customer requirements / feature requests and potential products that would assist in further developing Lucid Vision Labs business.
· Stay on top of industry trends to identify potential market opportunities for supporting company growth. Examples include walking a tradeshow, conducting market and technologies research, attending technical trainings.
· Collaborate with the marketing team to improve marketing materials and demonstrations based on feedback you are getting from our customers and from the market as a whole.
· Perform other related duties as required.

Qualifications/Education/Skills
· Minimum 5 years of technical sales/application background
· OEM customer management background / skills
· Conscientious and assiduous – support and commit to actions need to be taken care of.
· Knowledge of CRM systems and MS Windows programs (Office, Word, Excel, Outlook)
· Self-motivated – ability to work with minimal supervision
· Ability to travel throughout Australia & New Zealand (travel to customer meetings, tradeshows etc.)
· Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
· Post Secondary Degree (Engineering or Business)