Every achievement big or small starts off with a vision. We all have our visions and try different things to turn our visions into reality. It is a way of seeing the invisible and acting on insight. Innovation doesn’t start with just an idea, it’s a mindset of seeing what’s possible.
We look inside and outside for inspiration. We recognize that in order to make positive changes in the world we have to start with ourselves. We believe that each and every one of us has something to offer that brings immense value to our culture and the spirit of our organization.
Empowerment helps us sustain a mindset and emotional state that allows us to keep on going, in the face of setbacks or adversity. We focus on solutions, not problems. We focus on what is at the end of the line, not on what we have to go through before we get to the end of the line.
We put into practice what we’ve learned, use the excitement that we get from envisioning, use the empowerment we developed, and then take action to continuously improve and excel. Whatever we have to do to turn our vision into a reality, we do it with the right attitude and in the spirit of excellence.
Job Title: Inside Sales Representative
Department/Team: APAC, Japan – Tokyo
Reports To: Regional Manager – APAC
Job Purpose
• LUCID Vision Labsでは、商談のコーディネートが行えるInside Sales Representativeを募集しています。
• LUCIDの商品に興味があるというお客様からの問い合わせのファーストコンタクトを取り、安心・信頼してお取引を行っていただくための提案をする職務をお願いします。自分の仕事をこなすだけでなく、周りのメンバーやお客様などすべてのコーディネートを行い、円滑な商談が行えるように調整をする重要なポジションになります。顧客や市場のニーズ把握能力や提案力といったスキルも磨かれていき、セールスのプロフェッショナルを目指すことができるポジションになります。
• ぜひとも、LUCIDの一員として将来技術の拡販にご協力をお願いします。
• 勤務地としては東京オフィスですが、リモートワークなど臨機応変な勤務形態となります。
• LUCID Vision Labs is seeking an Inside Sales Representative who can coordinate business meetings.
• The Inside Sales Representative will be responsible for making the first contact with customers who are interested in LUCID’s products, and making proposals to ensure that they can do business with LUCID with confidence and peace of mind. This is an important position in which you will not only perform your own work, but also coordinate all the members and customers around you to ensure smooth business negotiations. This is a position where you will be able to hone your skills in understanding the needs of customers and the market, as well as your ability to make proposals, and become a professional sales person.
• We look forward to your cooperation in expanding sales of future technologies as a member of LUCID.
• This position is based out of our Tokyo office, but can be flexible to work remotely.
Duties and Responsibilities
• 顧客とのコミュニケーションを積極的に行い、潜在顧客からの需要の掘り起こしを行い、営業担当者と案件獲得に向けて活動を行う。
• 展示会やWebからの製品問い合わせに対し、製品の特徴を説明し、顧客にニーズとマッチするかスクリーニングを行い数多くの商談の効率的な獲得を目指す。
• 新規顧客獲得に向けてEメールやNewsletterの配信、展示会での売り込み、業界媒体への掲載など活用し新たな販売機会を開拓する。
• 顧客データベース（CRM）の管理を行い、潜在的な顧客の採掘と効率のよい案件獲得を支援する。
• チャネルパートナーと協力して案件獲得に必要な活動を共に行う。
• 貸出機の管理を行い、案件獲得の効率向上に貢献する。
• 競合製品やサービスについての情報を常に入手し、戦略立案にフィードバックする。
• Actively communicate with customers to uncover demand from potential customers and work with sales representatives to win projects.
• Explain product features to customers who inquire about products at exhibitions or via the Web, and screen customers to see if they match their needs, aiming to efficiently acquire a large number of business opportunities.
• Develop new sales opportunities by distributing e-mails and newsletters to acquire new customers, making sales pitches at trade shows, and posting information in industry media.
• Manage the customer database (CRM) to support the mining of potential customers and the efficient acquisition of deals.
• Collaborate with channel partners to conduct activities necessary for deal acquisition.
• Manage the lending machine to help improve deal acquisition efficiency.
• Stay informed about competitive products and services and provide feedback for strategic planning.
Qualifications/Education/Skills
• Inside Salesもしくは関連営業職の経験者優遇。
• 自分が分からない製品や技術に対しても躊躇するのではなく、周りに聞いて自分の知識として身に着けたいという意欲のある方
• CRMソフトウェアに精通していること。
• 口頭および書面での優れたコミュニケーションスキル
• 任された仕事を完遂したり、自らの業務に誇りを持って取り組める方。
• チームワークに長けており、マルチタスク能力を有する方。
• 何事にも積極的に取り組め、自分の業務範囲以外にも積極的に取り組めるモチベーション。
• お客様が抱える課題を解決するという情熱があり、明るい方。
• 英語での意思疎通に問題が無い方
• Experience in Inside Sales or related sales position preferred.
• Those who are willing to learn about products and technologies that he/she does not understand by asking others around him/her, rather than hesitating to learn.
• Familiarity with CRM software or system.
• Excellent verbal and written communication skills.
• Able to complete tasks assigned to them and take pride in their own work.Must be a team player and have the ability to multi-task.
• Motivation to take a positive approach to everything and be willing to work outside of one’s own scope of work.
• Have a passion for solving customers’ problems and are cheerful.
• Must have no problems communicating in English.
Job Title: Inside Sales Representative
Salary Range: $40,000-60,000 per annum
Reports To: CFO, General Manager
Job Purpose
The Inside Sales Representative fills a multi-disciplinary role to provide administrative support on day-to-day operations and to handling inbound sales calls, live chats, emails, and text messages on products and services. Providing excellent customer service and collaborating with internal team members for the best solutions for each customer.
Duties and Responsibilities
• Supporting RSM/OSR with, quotes, orders, taking inbound calls and forward information to the corresponding OSR
• Educate potential customers about LUCID’s innovative industrial camera systems through informative phone calls and/or emails. Shares notes with internal Lucid teams to communicate customer needs, expectations, and maintain transparency.
• Manage each sale from initial contact to completion, gathering customer requirements, account management, order entry and shipping.
• Manage and maintain long term relationships with existing customers. Provide regular follow ups to check on customer current requirements and provide information on future products.
• Provide support for sales personnel in the field who may require reports, documentation, emergency orders, and sales support tasks as required.
• Manage customer accounts and sales orders to ensure information is correct and up to date.
• Processing Sales Orders, RMAs and answering Customer Inquires via Phone/Email.
• Liaise with Outside Sales Representative to ensure Customer’s needs are met.
• Ensure Customer Orders are fulfilled accurately and timely.
• Other Admin tasks/duties as assigned.
Qualifications/Education/Skills
• Degree holder in Administrative, Marketing, or related studies
• Minimum 2 years of customer service, sales and relevant experience working with people
• Machine Vision Experience welcome
• Previous work experience in electronical component manufacturing is a plus
• Solid experience in MS Office, CRM and ERP Systems
• Excellent communication, interpersonal and organizational skills
• Self motivated and customer focused
• Good English verbal and written communication skills
Job Title: Business Development / Sales Manager
Reports To: Regional Manager – GCHINA
Job Purpose
Sell LUCID Vision Labs Products, establish / foster new customer relationships while maintaining / growing existing business in keeping with the mission and values of the Company. Maintain accurate and up to date records of activities in company database(s). Work with other teams within the company to further promote and develop Lucid Vision to a top tier supplier in the Machine Vision business.
Duties and Responsibilities
• Assist and educate the customer in all the technical features and benefits of our products and match them to customer requirements.
• Negotiate pricing in accordance with Company policy and guidelines.
• Managing distributors to ensure their performance is on track on a timely basis.
• Meet or exceeding sales goals by working cooperatively with the sales team and paying attention to both customer retention and new customer growth.
• Provide input to help accurately forecast future sales growth to set realistic sales targets.
• Ensure that the proper customer information is entered and maintained in the CRM for internal teams to properly conduct resource planning.
• Understand and communicate the status of each customer project and ensure all internal teams involved are kept informed.
• Developing new customers and business opportunities by attending tradeshows, making new contacts by email, and conducting product demonstrations.
• Traveling to customer sites and engaging in regular calls to ensure we are meeting their needs and retaining their business.
• Provide feedback to Product Management / Engineering teams on customer requirements / feature requests and potential products that would assist in further developing Lucid Vision Labs business.
• Stay on top of industry trends to identify potential market opportunities for supporting company growth. Examples include walking a tradeshow, conducting market and technologies research, attending technical training.
• Collaborate with the marketing team to improve marketing materials and demonstrations based on feedback you are getting from our customers and from the market as a whole.
• Perform other related duties as required.
Qualifications/Education/Skills
• Minimum 5 years of technical sales/application in China machine vision background
• Machine Vision customer management background / skills
• Conscientious and assiduous – support and commitment to actions need to be taken care of.
• Knowledge of CRM systems and MS Windows programs (Office, Word, Excel, Outlook)
• Self-motivated – ability to work with minimal supervision.
• Ability to travel throughout the GCHINA region (requires travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
• Post-Secondary Degree (Engineering or Business)
• Experience with Forecasting / sales projections
• Fluent English and any other language welcome
Job Title: Senior Area Sales Manager
Reports To: Regional Manager – APAC
Job Purpose
LUCID Vision Labs製品を理解し顧客に向けて販売できるカントリーマネージャを募集しています。商品の紹介、販売だけではなく顧客の抱えている問題点を理解し、一緒になって解決する姿勢でお客様との関係を構築・育成できる方をお待ちしております。また、ビジネスに対しての戦略立案・提言ができる方からの応募をお待ちしております。また、社内のデータベースに正確で最新の活動記録を記録できる細かさや社内の他のチームと協力できる協調性を期待しています。カントリーマネージャの拠点としては東京オフィスですが、リモートワークなど臨機応変な勤務形態となります。
LUCID Vision APAC team is looking for a Country Manager who understands and can sell LUCID Vision Labs products to our customers. Our expectation is someone who can not only introduce and sell our products, but also understand the problems our customers are facing and work with them to solve them to build and nurture relationships with our customers. We are also interested in applicants who have the skill to develop strategies and recommendations for our business. We also expect a detailed, up-to-date, accurate record of activities in our internal database and the ability to collaborate with other teams within the company. The Country Manager will be based in our Tokyo office, but will have a flexible work environment, including remote work.
Duties and Responsibilities
• Understand the technical superiority of the company’s products, promote, and sell the products to customers, as well as understand customer problems and propose solutions to solve them.
• Understand competitors’ products, clarify differences in performance and functionality, and negotiate prices.
• Work with sales members as well as support and product planning teams to achieve sales goals, paying attention to both retaining existing customers and acquiring new customers.
• Gather information to forecast future sales growth in order to set sales targets.
• Develops sales strategies in line with growth projections and formulates and implements action plans on his/her own.
• Record appropriate customer information in CRM as sales data and use it for strategic planning in a useful manner.
• Visit customer sites and communicate regularly with existing customers in order to build strong and trusting relationships.
• 自社製品の技術的優位点について理解をし、顧客へのプロモーション・セールスを行うだけでなく顧客の問題点を把握し、
解決に向けて解決策の提案を行う。
• 競合他社の製品を理解し、性能や機能の違いを明確にし価格交渉を行う。
• 営業メンバーだけでなくサポートや商品企画チームと協力し、既存顧客の維持と新規顧客獲得の両方に注意を払いながら、
営業目標を達成する。
• 売上目標を設定するために、将来の売上成長を予測する情報収集を行い、売上目標を設定行う。
• 成長予測に合わせた販売戦略の立案を行い自ら行動計画を立て実行する。
• 営業データとして適切に顧客情報をCRMに記録し、戦略立案として有益に活用できる。
• 既存顧客との強固な信頼関係を構築するため、顧客先を訪問し、定期的なコミュニケーションを図る。
Qualifications/Education/Skills
• Minimum 5 years of technical sales/application background
• Business development and/or OEM customer management experiences and skills
• Meticulous and reliable in recording sales activities and operating forecasting.
• Proactive use of CRM and experience in utilizing sales data.
• Ability to travel domestically as needed.
• A team player who can work well with others in a positive and open-minded manner.
• Have a sense of responsibility and the ability to plan and execute tasks on their own or minimal advise.
• Experience in production engineering or FA industry is a plus, but experience is not required for those who are willing to learn and absorb things on their own.
• A person who is actively involved in activities other than his/her own work and is capable of improvement activities.
• 技術営業に5年以上の経験のある方
• 新規ビジネスの開拓やOEM顧客のマネージ経験がある方
• 几帳面で確実に営業レポートの記載やフォーキャスト運用ができる方
• CRMを積極的に利用し、セールスデータを積極的に活用した経験を有する方
• 必要に応じて国内出張の対応ができる方
• 誰とでも積極的で闊達に会話ができ、チームワークができる性格の方
• 業務に対して責任感を持ち、自ら計画立案・実行のできる方
• 生産技術やFA業界での経験はプラスだが、自ら勉強し吸収していく意識があるものは経験を問わない
• 自分の業務以外にも積極的にかかわり、改善活動ができる方
Job Title: Junior Application Engineer
Reports To: Application Engineering Manager
Job Purpose
Together with the Engineering teams, Product Management team and the Sales and Marketing teams, the Junior Application Engineer will set the course for the product success and ensure a positive customer experience. The Junior Application Engineer will advise and support LUCID customers in all technical questions about LUCID products, understand specific customer requirements to help provide service-oriented examples and solutions, and will establish the important interface between our development, product management, sales and the customer.
Duties and Responsibilities
• Help customers with deep technical questions related to LUCID products
• Assist customers in troubleshooting their technical issues including product support, application support and 3rd party knowledge during product integration.
• Work with the Sales team to ensure the customer’s experience is positive in all stages of the Sales process.
• Establish a point of technical contact with customers to enhance relationship which includes learning their usage scenario, taking requirements, translating to feature requests when necessary. Write examples for the customer’s feature requests as needed to demonstrate how they were implemented.
• Coordinate with Engineering team to reproduce, diagnose and resolve technical issues.
• Verify upcoming software and firmware releases for feature updates and bug fixes, then follow up with customers accordingly.
• Work closely with Product Management and Product Marketing clarify product or customization requirement and product improvement.
• Issue RMAs for defective and failed product for repair, replacement, and return.
• Create and update product documentation on Tech Ref Manuals, App Notes based on customer use cases, Knowledge Base articles to explain common scenarios, etc.
Qualifications/Education/Skills
• A post-secondary degree or corresponding education/training with focus on electrical engineering, electronics, computer science, or similar
• C, C++, C# programming skills and with Visual Studio debugging techniques
• Familiar with Linux development environments
• Industry knowledge in the field of machine vision is an asset
• Sales affinity and experience in working with customers
• A precise, independent, systematic and solution-oriented approach is one of your personal strengths
• Solid MS Office skills
• Good team work ethic, outspoken with an ability to learn
• Fluent and professional English verbal and written communication skills
• Salary range for this role: CAD$55,000 to $70,000 annually. Our salary range displaced on this job posting reflects the minimum and maximum target for new hire salaries for the position in Canada. Within the range, individual pay is determined by job-related skills, experience, relevant education, or training.
Job Title: Outside Sales Rep
Reports To: General Manager – Americas
Job Purpose
This position is based in headquarter or US. The Associate OSR is responsible for outside sales of LUCID Vision Labs products within the defined territory. The Associate OSR will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.
Duties and Responsibilities
• Promote and educate customers on technical features and benefits of Lucid Vision Labs’ products.
• Guide customers to products of best all-around fit.
• Establish and maintain expectations around delivery, pricing, commitments, product function.
• Meet or exceed sales goals by working cooperatively within the sales team. Focus on both customer retention and new customer development.
• Input and maintain accurate customer forecast for production planning and sales goal input.
• Input accurate contact/account information and detailed interaction records into company CRM.
• Foster strong, trusted relationships with customers via on sites visits and regular emails/calls to ensure Lucid Vision Labs is meeting/exceeding customer’s/prospect’s needs and expectations.
• Follow up and qualify company generated leads.
• Develop and cultivate own leads via company/contact research, i.e., LinkedIn, etc.
• Develop knowledge of machine vision technology, market & competitors.
• Provide customer/prospect feedback to Product Management to assist in future product development.
• Attend relevant industry tradeshows and conduct market research for education and new customer prospecting.
• Exhibit at relevant regional tradeshows (with support & collaboration from other Lucid Vision Labs team members).
• Collaborate with Lucid Vision Lab’s team to develop business and better service customers.
• Report business development efforts to manager & peers.
• Provide excellent customer service.
• Follow pricing strategy specified by General Manager in order to maintain company margin goals.
• Perform other related duties as required.
Qualification/Education/Skills
• 2+ years of technical business to business sales
• Knowledge of the machine vision industry and image sensors, camera sales experience
• Excellent written & verbal communication skills
• Excellent presentation skills
• Proficiency with Microsoft Office Suite products & CRM
• Self-motivated – ability to succeed autonomously
• Team Player with technical sales experience
• Ability to travel throughout Americas region (travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments
• Post-Secondary Degree (Engineering or Business)
Job Title: Associate Outside Sales Rep – Australia & New Zealand
Reports To: General Manager
Job Purpose
This position is based in Melbourne and the Associate OSR is responsible for outside sales of LUCID Vision Labs products within the defined territory. The Associate OSR will be expected to develop new customer relationships while maintaining and growing existing business to meet or exceed defined territory sales goals. Input and maintain accurate and up to date records of activities in company’s CRM. Work with other teams within the organization to further promote and develop Lucid Vision Labs to a top tier supplier in the Machine Vision industry. The employee will need to represent the company’s core mission and values.
Duties and Responsibilities
• Promote and educate customers on technical features and benefits of Lucid Vision Labs’ products.
• Guide customers to products of best all-around fit.
• Establish and maintain expectations around delivery, pricing, commitments, product function.
• Meet or exceed sales goals by working cooperatively within the sales team. Focus on both customer retention and new customer development.
• Input and maintain accurate customer forecast for production planning and sales goal input.
• Input accurate contact/account information and detailed interaction records into company CRM.
• Foster strong, trusted relationships with customers via on sites visits and regular emails/calls to ensure Lucid Vision Labs is meeting/exceeding customer’s/prospect’s needs and expectations.
• Follow up and qualify company generated leads.
• Develop and cultivate own leads via company/contact research, I.e. LinkedIn, etc.
• Develop knowledge of machine vision technology, market & competitors.
• Provide customer/prospect feedback to Product Management to assist in future product development.
• Attend relevant industry tradeshows and conduct market research for education and new customer prospecting.
• Exhibit at relevant regional tradeshows (with support & collaboration from other Lucid Vision Labs team members).
• Collaborate with Lucid Vision Lab’s team to develop business and better service customers.
• Report business development efforts to manager & peers.
• Provide excellent customer service.
• Follow pricing strategy specified by supervisor in order to maintain company margin goals.
• Perform other related duties as required.
Preferred Skills
• 2+ years of technical business to business sales.
• Excellent written & verbal communication skills.
• Excellent presentation skills.
• Proficiency with Microsoft Office Suite products & CRM.
• Self-motivated – ability to succeed autonomously.
• Ability to travel throughout Australia & New Zealand (travel to customer meetings, tradeshows etc.)
• Experience working in a team environment with Sales, Product Management, Production, Quality & Marketing departments.
• Post-Secondary Degree (Engineering or Business)
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